Import Auto did right by me. I brought in my 2005 Audi, it's 13 years old and pre-owned, so when the upper radiator hose blew, I wasn't too surprised. I must say that when I had it towed down there, Tim was very friendly, knowledgeable, and helpful. He looked over the car while I was there and gave me his best estimate, a fair affordable price for repairs, and even sent me off in a loaner courtesy vehicle. Yes loaner, no rental car, no rental car fees, no rental car hassles. It had to stay over night because they had to have the parts shipped over first thing in the morning which I was ok with since they gave me another vehicle to drive so I could get around. Chris called me up the next day and was very polite and let me know the work was done and gave me the load out of what all was done and how to keep an eye out for later down the road. To which I brought back the courtesy vehicle with a full tank of gas to show my appreciation and as my way of saying thank you. This was honestly the best mechanic service I have ever experienced. Most mechanics are thieves and cheats that will tell you that your muffler bearings need to be re-greased and your piston recoil springs need to be re-compressed. Not this place, fair and honest mechanics that do good work for a fair and honest price. I was very pleased and impressed and would definitely recommend them to anyone owning a foreign vehicle.